Please RUSH my order! Please do not place any rush orders without confirming with the shop if it is possible to do. Sometimes there is wiggle room on production table but sometimes not. :) Thank you for your understanding!
You must process payment to consider an item ordered. We will not start working on your item until an order is complete. That includes payment and sizing (where applicable).
All of our items ship USPS Priority Mail. Please make sure your etsy address is correct because that is where we will ship unless otherwise notified.
We are not responsible for items shipped to incorrect addresses due to your lack of diligence.
We are happy to ship smaller items to Canada and other countries via Priority Mail. If your items is not marked for shipment to your location just ask and we will look up your ship price. You will receive a notice from us with a tracking number for your item. Tracking takes about 24 hours to kick in.
Please note all items are custom made to order and current production times are posted on the front page of the shop. We generally run 3-4 weeks production. We do take rush orders subject to a rush fee and approval.
ALL SALES ARE FINAL. Due to the nature of our items we do not accept returns. All items are custom made at time of order.
If we have made a mistake on your order (and please understand mistakes do happen) we would be happy to fix the mistake so the item is as was requested.
If you are requesting changes to an item please leave a note in the notes to the seller box WHEN YOU CHECK OUT.
We are not responsible for orders that do not have requests printed directly on the sales invoice. Requests via email before an item has been ordered does NOT constitute changing an order.
Please order carefully :)
We love custom designs! Please feel free to convo us what you would like. We are very quick to respond most of the time!
All custom changes before ordering must be added to the invoice when you place your order.
We do not wholesale. Our prices are the lowest we can accept here on etsy...
We do take custom orders and are happy to adjust a design to suit your colors. Fabrics are subject to availability and custom fabric orders for a dress will have a custom fee.
All of our dresses are custom made to your measurements. Please read the listing carefully for instructions on how to measure for that particular dress.
Although our tutus are very sturdy we do not recommend washing them in washer or drying them in dryer. Rather you should spot clean (in tub or sink) and hang to dry. Keeping your tutu combed out (with your fingers) will extend the life of your tutu.
We do not offer gift wrap but are happy to include a card with your gift.